Ordering
How do I request a quote/place an order?
You can place an order online or by emailing sales@millhouseedesign.co.uk
If you would like a quote, please email sales@millhouseedesign.co.uk
How long will my order take?
Standard lead time varies by product from 5 days to 2 weeks.
Project orders are delivered on a mutually agreed date depending on requirements. Any products with a longer lead time will be advised at point of order.
Who can I speak to if I have any questions?
Our helpful team are on hand to provide any support or advice Monday to Friday, 9am to 5pm. You can call us on 01526 354 404 or email: sales@millhouseedesign.co.uk
Can I set-up a credit account?
Yes, please contact us on 01526 354 404 or email sales@millhouseedesign.co.uk
How much is delivery?
Delivery is free on orders over £99 (exl. VAT).
Orders under £99 (exl. VAT) have a £10.00 (exl. VAT) delivery charge.
For Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland, a surcharge will apply, and we will contact you to discuss before despatching your order.
Product
What is the guarantee on your products?
Our guarantee varies by product and this information is shown on our website and in our catalogues. Most of our furniture has a Lifetime Guarantee.
Tables, chairs, role play panels and kitchens all have a 5-year guarantee.
Soft furnishings, tubs and baskets have a 1-year guarantee.
Where are your products made?
Our furniture is designed and manufactured in the UK.
How easy are your products to assemble?
Most of our products are delivered to you fully assembled, saving you valuable time and enabling us to provide you with a Lifetime Guarantee.
There are a handful of products that, due to their size and shape, make shipping fully assembled impractical. For that reason, we assemble as much as possible prior to shipping and provide you with an Allen key and instructions for you to complete final assembly.
Detailed user guides are provided showing clear step by step pictorial instructions.
Support
What if I want to return something or have an issue after delivery?
Please refer to the returns policy on our website.
Where can I find your terms and conditions?
A copy of our terms and conditions can be found on our website.
I am setting up a new nursery how can you help?
We offer a FREE site survey and FREE room planning service.
We can work from architectural drawings, or alternatively, one of our experienced sales team can arrange free site survey to take measurements and discuss your requirements.
Our dedicated and experienced team are always on hand to help and will be happy to support you with product advice and information.
For further information on this service, please call us on 01526 354 404 or email: sales@millhouseedesign.co.uk
Maintenance
How do I clean and care for these products?
Clean the surface using a slightly damp cloth and if necessary, a mild dish washing liquid. Too much water may harm the finish of the wooden parts. Do not use any cleaning product containing alcohol, bleach, ammonia or abrasives. These will dull any shiny surfaces on the product.
We recommend that you test all cleaning materials on the underside of any surface that would not be seen during normal use of the product.
How do I care for my outdoor furniture?
Natural Material
This product has been made from premium Scandinavian timber. Great care has been taken in selecting, treating and machining the timber. Timber is a natural product and as such may experience changes throughout the course of its life. This means timber may:
- 1. Develop openings (gaps, slits, apertures, cracks, splits) along the line of the grain. These openings are due to the difference in moisture content between the internal and outer surfaces of the timber. This is to be expected, is totally acceptable and will not affect the integral strength, life or guarantee of the product.
- 2. Warp and distort its shape. Any distortion will be slight and will not affect the safety or enjoyment of this product.
- 3. Fade as the timber reacts with sunlight and rain.
Good maintenance should help prevent the 3 points detailed above.
Nourishing the wood
Pressure treated wooden products weather to a natural silver-grey if left untreated. If you prefer to keep them looking like new, in the summer months, scrub with a mildew disinfectant solution (mildewcide). Only when dry, sand and apply a non-toxic penetrating exterior wood preserving stain or a furniture oil suitable for garden furniture. Always follow the instructions on any products used and test in a small area first. A good stain or oil should help prevent weather damage, which includes cracks and splitting.
Mildew and mould growth
Mildew / mould will start to grow on all outdoor surfaces, including our outdoor range of pressure treated products. The closer our products are sited near plants and trees the higher the probability that mould or mildew will develop more quickly but it can happen in any outdoor area and at any time, even from new. Scrub the areas affected with a mildew disinfectant solution (mildewcide) as required. Always test on a small area first and allow to fully dry.