Delivery
UK delivery is free on orders over £99.00 (exl. VAT).
For orders under £99.00 (exl. VAT) a £10.00 (exl. VAT) delivery charge will apply.
For Highlands & Islands, Channel Islands, Isle of Man and Northern Ireland, a surcharge will apply, and we will contact you to discuss before despatching your order.
Prices shown on the website all exclude VAT.
Standard lead time varies by product from 5 days to 2 weeks.
Project orders are delivered on a mutually agreed date depending on requirements.
Any products with a longer lead time will be advised at point of order.
Returns
We hope you are pleased with your Millhouse furniture, however, should you wish to return a product, please contact the Customer Service team on 01526 354404 (9am - 5pm) or email: sales@millhousedesign.co.uk for a Return Authorisation Reference and shipping instructions.
All return requests must be made within 7 working days from receipt of the goods.
A restocking charge of 20% of the value of goods will apply, with a minimum charge of £25 plus return shipping costs.
Orders of a bespoke nature cannot be returned.
The following conditions must be met for returns:
1. goods must be unused;
2. in a resalable condition;
3. wrapped in the original packaging or packaging that offers the same protection.